Last updated: 2 July 2026
Thank you for shopping with BAL. We are a small-batch activewear brand, and every order is prepared and packed with care before it leaves us.
Some BAL pieces may take a little more time before dispatch because our tailor may complete final finishing touches, quality checks, or packing preparation before shipping. This helps us make sure your piece is properly finished before it reaches you.
Most in-stock orders are processed within 4 to 15 business days before dispatch, depending on the item, order volume, final finishing, and packing requirements.
Pre-order items will have their estimated dispatch date stated clearly on the product page. Shipping time begins only after your order has been dispatched and handed to the courier.
Order Processing Time
Most in-stock orders are prepared and packed within 4 to 15 business days before dispatch.
Processing time may vary depending on:
- the item ordered
- whether the item requires final tailoring or finishing touches
- quality checks before packing
- order volume during launch periods
- public holidays
- peak courier or fulfilment periods
Business days are Monday to Friday, excluding public holidays.
Final Finishing Before Shipping
Some BAL pieces may require final finishing by our tailor before dispatch. This may include small finishing touches, final checks, or preparation before packing.
As a small-batch brand, we prefer to take the time needed to prepare each order properly instead of rushing the process. This means some orders may take a little longer before they are shipped.
Pre-Orders
If an item is available for pre-order, the estimated dispatch date will be stated on the product page or at checkout.
By placing a pre-order, you agree to wait until the estimated dispatch period shown at the time of purchase.
If the estimated dispatch date changes, we will do our best to update you by email. If we are unable to supply your pre-order within a reasonable time, we will contact you with available options.
Shipping Time
Shipping time begins after your order has been dispatched.
Once your parcel has been handed to the courier, delivery timing is managed by the shipping provider. BAL does not directly control courier delivery speed once the parcel is in transit.
Delivery may be affected by:
- courier delays
- customs processing
- weather conditions
- public holidays
- incorrect or incomplete address details
- peak delivery periods
- events outside our control
Estimated shipping times may be shown at checkout where available. These are estimates only and are not guaranteed delivery dates.
Shipping Rates
Shipping rates are calculated at checkout based on your delivery location, order value, parcel size, and available courier options.
If free shipping is available, the minimum spend and eligible locations will be shown on the website or at checkout.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.
Please allow some time for tracking updates to appear after dispatch. Courier tracking may not update immediately.
Address Details
Please make sure your shipping address, email address, and phone number are correct before completing your order.
BAL is not responsible for delays or failed delivery caused by incorrect or incomplete address details provided at checkout.
International Shipping
We may ship to selected international locations. Available shipping destinations will be shown at checkout.
International orders may be subject to import duties, taxes, customs fees, or local charges. These charges are set by your country’s customs authority and are not always controlled by BAL.
Unless stated otherwise at checkout, the customer is responsible for any import duties, taxes, customs fees, or local charges payable upon arrival.
Customs processing may also cause delivery delays.
Delayed Parcels
We understand delays can be frustrating. If your tracking has not updated for several business days, or your parcel appears delayed, please contact us at:
Please include your order number so we can help check the parcel status with the courier where possible.
Once a parcel has been handed to the courier, BAL cannot directly control the courier’s delivery speed. However, we will support you where reasonable and help with the next steps if your parcel is significantly delayed.
Missing or Lost Parcels
If your parcel appears lost, or if tracking shows delivered but you have not received it, please contact us as soon as possible at:
We may ask you to:
- check your tracking details
- check with household members, neighbours, building reception, or mailroom
- confirm your delivery address
- provide any courier communication or delivery proof
We will review the situation and work with the courier where possible. Any resolution will depend on the circumstances, courier investigation, and applicable consumer laws.
Damaged Parcels
If your parcel arrives damaged, please contact us right away:
Please include:
- your order number
- clear photos of the outer packaging
- clear photos of the item
- a short description of the issue
Please keep the packaging until we advise the next steps, as the courier may require it for investigation.
Split Shipments
If your order contains multiple items, your order may be shipped in more than one parcel.
This may happen if:
- some items are ready earlier than others
- your order includes a pre-order item
- shipping separately helps avoid unnecessary delays
If your order is split, we will provide tracking information where available.
Changes or Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We will do our best to assist, but changes or cancellations may not be possible once an order has entered processing, tailoring, packing, or dispatch.
Our Responsibility
BAL will do our best to prepare, pack, and dispatch your order with care.
Nothing in this Shipping Policy excludes, restricts, or modifies any rights you may have under applicable consumer laws, including the Australian Consumer Law where it applies.
If we are unable to supply a product you have paid for within the stated or a reasonable time, we will contact you with available options.
Contact Us
For shipping questions, please contact:
